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Hospitals and medical centers are very complex operations, treating thousands of patients, not yearly, but monthly. Some patients visit the hospital for routine tests or outpatient imaging services, others to give birth, many face life threatening emergencies, and some will not leave the institution alive…so is the daily routine of a modern medical center whether in San Marcos, Texas, Shanghai, China, or Riyadh, Saudi Arabia. This text is designed to simplify the complexity of the medical center by breaking it down into manageable portions. The reader will be guided not only through the medical, surgical, ancillary and support services, the financial center responsible for accounting, billing, collecting and the ever important budget. The reader should be able to better understand the necessity of quality improvement, patient safety, and accreditation. The Fourth Edition features new contributing authors for each chapter―experts on issues such as hospital finance, medical records, laboratory science, nursing, and more. Using a consistent framework, the chapters are woven together to provide seamless instruction for your students. The text begins with a history of hospitals, hospital leadership and the board, then spans to the hands-on care-givers such as the medical staff, nurses, lab, imaging, pharmacy and various therapists, then covers ancillary and support services and the all to important finance division. The text is designed for healthcare students of all types, whether clinical such as medical students, nursing, physical therapy, respiratory, or laboratory, or non-clinical students such as healthcare administration, health information management, or healthcare finance…anyone seeking a macro view of today’s hospital delivery system. The text is an all encompassing examination of hospitals, what they are and how they work.

About the Author

Don spent 20+ years managing hospitals in the United States, Saudi Arabia, the United Arab Emirates, and China. He has been on the faculty of three universities teaching healthcare administration courses and has also practiced law in Texas and Oklahoma. Don and his wife Polly have made their home in San Marcos, Texas where he is on the faculty of Texas State University teaching courses in the School of Health Administration.

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4.1 out of 54.1 out of 5
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Vince
2.0 out of 5 starsVerified Purchase
It''s like going to the car mechanic
Reviewed in the United States on September 5, 2015
People in healthcare do a horrible job explaining things. It''s like when you go to the car mechanic and they start talking about how a certain part of the transmission is messed up and how the catalytic converter wasn''t getting enough air and you''re totally lost and... See more
People in healthcare do a horrible job explaining things. It''s like when you go to the car mechanic and they start talking about how a certain part of the transmission is messed up and how the catalytic converter wasn''t getting enough air and you''re totally lost and wondering what a transmission is in the first place.

Contrast that to when you learned about basic biology. You learned that we''re made up of cells, there are different kinds of cells, and there are components within the cell like the cytoplasm and nucleus. It''s always explained very systematically and clearly. If you asked someone in the healthcare world to explain what a cell is, they would probably start by rambling about the golgi complex and why it''s shaped the way it is.

For so long I''ve yearned for people to back up and say, "ok, here are the different components of a hospital and this is how it works." I thought this book might be it. It''s not. Instead, it takes the approach that plagued my entire graduate career where different specialists are asked to talk/write about a certain topic. Instead of someone really being thoughtful about what we might want to know about nursing, what might not make sense, and what the best way to present that information might be, it''s as if someone just said, "we need a section on nursing" and hired a nurse to write about whatever they thought was relevant. Author gets to say "cool, nursing covered, next section." But this sort of check-the-boxes approach allows for the type of rambling mentioned at the beginning of this review, and the book ends up reading about as well as you would expect for a book put together by a bunch of authors who haven''t talked to each other.

Words are brought up but not defined. Things don''t belong where they''re supposed to be (e.g. why is the content about ICUs in the nursing section). Some sections are laughably meager: the entirety of the text on Skilled Nursing: "Skilled nursing facilities are designed to provide skilled nursing to patients on a short-tern basis. Because they are part of the hospital complex, they enable access to a variety of hospital services." Now can you tell me what skilled nursing is? Exactly. Some things aren''t even addressed at all. Some very fundamental questions a student might have like, "How does someone get admitted to the hospital?" or "What do residents do?" or "What is the difference between urgent care and an ED?" aren''t answered.

There''s a real opportunity for someone to approach health administration with the same discipline as any other technical field. There''s a huge thirst for it out there and this doesn''t quench it. My search continues, but as of this point it''s starting to seem like I may have to start my very own blog/wiki/book to provide that education myself.
11 people found this helpful
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JesusWasAMuslim
5.0 out of 5 starsVerified Purchase
Very interesting, beneficial book
Reviewed in the United States on September 30, 2015
Very well written , useful book that is to the point. The book describes all the departments in a hospital in a very short, but meaningful manner. This makes my job as an administrator knowing what each department is about very simple to understand. I will continue to... See more
Very well written , useful book that is to the point. The book describes all the departments in a hospital in a very short, but meaningful manner. This makes my job as an administrator knowing what each department is about very simple to understand. I will continue to use this book throughout my career knowing the different department heads , workers, and how they interact between one another.
2 people found this helpful
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Nancy Clermont
4.0 out of 5 starsVerified Purchase
Easy but yet informative read
Reviewed in the United States on May 28, 2016
This book is great for someone that is not familiar with the various departments in a hospital. It explains each departments functions and responsibilities. I had to read this book for a graduate class and felt it was a very easy read. This book should be assigned for a... See more
This book is great for someone that is not familiar with the various departments in a hospital. It explains each departments functions and responsibilities. I had to read this book for a graduate class and felt it was a very easy read. This book should be assigned for a more introductory healthcare course.
2 people found this helpful
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wilddaisy
4.0 out of 5 starsVerified Purchase
Good basic primer on hospitals, how they work, and their history, especially for those new to healthcare
Reviewed in the United States on February 7, 2015
Very good book. It was a required reading for a class of mine. Although I knew quite a bit about the healthcare industry, i still learned quite a bit about the historical role of hospitals and how they function.
One person found this helpful
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melnooo14
2.0 out of 5 starsVerified Purchase
Two Stars
Reviewed in the United States on August 1, 2015
This book is very introductory in nature and is for someone completely unfamiliar with the healthcare field.
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Hello
5.0 out of 5 starsVerified Purchase
Nursing Book
Reviewed in the United States on February 8, 2013
Great book good for quick review and it is also good for a reference and future use. will keep and will be part of my use in future. I like to read and read again
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carl kirton
5.0 out of 5 starsVerified Purchase
great product. Delivered as promised
Reviewed in the United States on December 26, 2015
great product . Delivered as promised.
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Raki
5.0 out of 5 starsVerified Purchase
Great Read
Reviewed in the United States on March 1, 2013
Great read for someone in health care. Tells you a lot about well hospitals and the workers in a hospital. Very useful information and easy to read.
One person found this helpful
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